Returns or Exchange
ALL JEWELRY IS FINAL SALE. WE DO NOT ACCEPT RETURNS/EXCHANGES
SALE ITEMS ARE FINAL SALE.
NOTE: IF ITEM ARRIVES BROKEN, PLEASE EMAIL US WITHIN 24 HOURS
FOR ANY TYPE OF EXCHANGE- CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING FEES (WHEN SENDING ITEM AND ALSO WHEN ITEM IS SHIPPED BY US).
WE ARE NOT RESPONSIBLE FOR LOST/DAMAGED PACKAGES IF YOUR PACKAGE STATES IT WAS DELIVERED .
Shoe RETURNS AND EXCHANGES POLICY
If you are unhappy with your order for any reason, you may send it back. All items must be returned within 14 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed.
We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. All shoes, must be returned unworn, in the original packaging and with original tags still attached. Please note that final sale merchandise cannot be returned or exchanged. Camilla's Collection reserves the right to reject (and not return) items that do not adhere to this return policy.
Camilla's Collection offers three return options: (1) return for Camilla's Collection store credit; (2) return for a refund in the original form of payment; (3) free exchange for the same item in a different size (if available).
*Please note If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued.
Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement. We are currently unable to process any credit cards that are billed to an address outside of the United States or Canada.
Final sale merchandise cannot be returned or exchanged.
My estimated delivery time has passed. Where is my order?
If your estimated delivery time has passed and you have not received your order, please contact us.
Please note: There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions. The customer is responsible for all costs related to incorrectly addressed orders. We are not responsible for stolen or lost items.